Life Station / Authorities

Supervising Authorities

Information about Bulgarian and European bodies relevant to consumer protection, personal data protection, and online dispute resolution.

1. Regulatory Bodies

The following authorities may be relevant to Life Station users depending on the nature of the request or dispute.

Commission for Consumer Protection (CCP)

Website: kzp.bg/kontakti
Phone: 0700 111 22
Email: info@kzp.bg
Address: Sofia, Slaveykov Square No. 4A, floors 3, 4 and 6

Commission for Personal Data Protection (CPDP)

Website: cpdp.bg
Phone: 02/91-53-518
Email: kzld@cpdp.bg
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2

2. Online Dispute Resolution

Consumers may use the European Online Dispute Resolution platform, which provides access to out-of-court dispute resolution resources for consumers and traders in the European Union.

External resource

European ODR platform

European Commission online dispute resolution portal.

3. Alternative Dispute Resolution

Alternative dispute resolution is a voluntary out-of-court procedure that may help consumers and traders resolve disputes about goods or services. Competent bodies depend on the nature of the dispute and applicable law.